1. It is the CUSTOMER’S RESPONSIBILITY to ensure the containers/bottles are FIT FOR PURPOSE.
To be fit for purpose all bottles/containers must:
- Be cleaned before refilling
- Have the volume clearly marked on them
- Must not be a food or drink container
- Be labelled with our appropriate product label after refilling
2. Thatcham Refillable cannot be held responsible for any liability from the use of our refill products once they are decanted into the customer’s containers or bottles under any circumstances.
3. When visiting our mobile shop you are there at your own risk. We accept no liability whatsoever for any injuries to persons or pets either inside any buildings or outside where our trailer is parked.
4. We accept no liability whatsoever for any damage or theft to vehicles parked on our driveway.
5. When delivering, all products remain our property until delivered to the delivery address.
6. When delivering products to the doorstep, if nobody is home, the customer takes full responsibility for the security of the products after delivery when they are left on the doorstep or in a safe “location”.
7. Product information and photographs are for general advice and illustrative purposes.
8. Please always check the details on the packaging before using; this is especially important if there is a possibility of an allergic reaction. Manufacturer’s information contained on packaging and promotional material is provided for information only and does not represent the views of Thatcham Refillable
9. For allergens, although we make every effort to ensure this information is correct and accurate, we cannot be held liable in instances where it is incorrect.
10. We reserve the right to alter prices without notice.
11. We reserve the right to refuse Service to anyone for any reason at any time.
12. Customers accept that when we send out an online payment link. The amount due may vary slightly from the sub total shown on the original order. This can vary because we fill by hand and don’t always get it spot on to the weight required. We charge the amount that is actually in the container.
13. By visiting our website and/ or purchasing something from us either online or in person, you engage in our “Service” and agree to be bound by these terms and conditions. These Terms of Service apply to all users of our website, mobile shop and delivery services, including without limitation users who are browsers, vendors or customers.